At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.
The Professional Services Sr. Manager and her/his direct reports will guide Nuance’s Enterprise customers through the Requirements, Design, Implementation, Deployment and Stabilization phases bringing cutting-edge Virtual Assistant and Live Chat solutions to top tier Enterprises. The role will expose you to evolving, leading edge technologies that are changing the way humans and automated systems interact in everyday life.
The Sr. Manager reports to the Director of Professional Services for NA Digital Solutions. She/He oversees the execution and completion of delivery projects for Enterprise Professional Services, specifically Digital Solutions. Manages a team of Project Managers who lead projects supporting the company-client relationship, ensuring customer satisfaction. Provides budget analysis, labor planning, and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery to meet revenue and cost projections. Works with cross departmental teams to resolve issues impacting project delivery and/or customer satisfaction.
Principal duties and responsibilities:
Education: Bachelors degree in Computer Science or Information Technology or related field and/or comparable/relevant work experience
Minimum years of work experience: 10+ years of external Client Management (Account Management and Project Management) in Professional Services environment working directly with customers, 5+ years in a lead role within a Project Management Office, and 5+ years of prior personnel management experience.
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.