At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them. We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.
Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.
Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.
The NOC Technician will handle all initial technical support requests. Some requests will be resolved by the NOC Technician and some will be coordinated with other support levels. This will often involve handling multiple support requests at the same time.
The NOC Technician will monitor all production systems to ensure that they are operating optimally. They will also ensure that documentation is thorough and accurate and that all events are clearly communicated to the appropriate parties.
The NOC Technician will respond to and coordinate the communication and response around incidents. This will involve speaking with clients, partners, and internal teams.
Principal duties and responsibilities:
Minimum years of work experience: 3-4 Years
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.
Nuance Communication Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.