• Technical Project Manager

    Location US-NJ-Mahwah | US-WA-Seattle
    Job ID
    1-39284
    Category
    Professional Services - Software Development or Programming
    Pos. Type
    Full Time
  • Company Overview

    At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.

     

    Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.

     

    Join our Enterprise team…great customer service starts here. We design virtual assistants for intelligent and effortless customer service helping customers find the information they need using whatever channel they prefer.

    Job Summary

    At Nuance Communications, everything we do is focused on developing the most human, natural, intuitive ways to use your voice to take command of information. Our people and our technology have pioneered the highest functioning speech software in the world, ceaselessly perfecting the ability for machines to recognize and emulate the human voice. We design and deliver technologies that intuitively link man, machine and the global storehouse of knowledge to help companies and consumers work seamlessly and intelligently with the world.  Nuance is looking for an experienced individual capable and motivated to perform the duties of a Project Manager.

     

    Principal duties and responsibilities:

    • Validate customer requirement, manage project scope, timelines, hours and assumptions.
    • Develop effective and creative customer solutions with very little supervision.
    • Work with Nuance teams to deploy custom and configurable solutions.
    • Drive project timelines and budget to completion and within estimated scope and established production Go-Live dates.
    • Identify and manage the change request process with the customer should scope or requirements change for an assigned project.
    • Build strong and long last working relationship with our customers.
    • Lead and contribute in client project meetings, both internally and externally.
    • Assist in the estimate process by verifying requirements, determining estimated hours, collaborating on scope of work with assumptions.
    • Develop and maintain a high level of knowledge of Company as well as industry products and solutions.
    • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.

    Education and Minimum years of work experience: 5+ years’ experience in managing software delivery for large scope projects in professional services. 

     

    Required skills:

    • External, client project management experience
    • Ability to manage multiple priorities effectively in a fast-paced environment
    • Excellent analytical, organizational and time management skills
    • Minimum of five years of large scope project management experience
    • Experience conducting and leading issues meetings, workshops, document reviews and user feedback meetings.

    Preferred skills: 

    • Outbound engagement experience
    • Effective communication, knowledgeable on IVRs and/or proactive communications, Microsoft Project Plan, Change Management

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

     

    Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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