• Implementation Coordinator

    Location US-NC-Durham
    Job ID
    Other - Other
    Pos. Type
    Full Time
  • Company Overview

    At Nuance, we empower people with the ability to seamlessly interact with their connected devices and the digital world around them.  We are creating a world where technology thinks and acts the way people do by designing the most human, natural, and intuitive ways of interacting with technology.


    Our nimble technology uses analytics and advanced algorithms to transform the inanimate into animate and reduce complicated processes into simple ones.


    Join our Healthcare team...caring for clinicians the way they care for patients. Beyond words. We create technology that lets clinicians capture and document care quickly and easily so they can focus their attention on their patients.

    Job Summary



    iScribes, now a part of Nuance, is a technology-enabled service which provides physicians with an effortless clinical documentation solution, freeing them to spend more time with patients and less time with computers. Our solution changes the lives of doctors and patients, and our close-knit team is dedicated to a mission of making healthcare functional and efficient. As our team rapidly expands our customer growth and capacity, we are seeking a highly organized individual to help support a smooth and consistent implementation process for all new clients.


    As an Implementation Coordinator, you will provide project coordination and project management support for the implementation of iScribes services. You will work with internal and external teams to manage timelines and expectations.


    This candidate will join our core team in the heart of the startup community in downtown Durham, NC.



    • Coordinate all aspects of iScribes implementations from sales close through go-live including facilitating client kickoffs, scheduling, and status reporting.
    • Establish, communicate, and track action items and milestones to ensure successful and on-time client implementations.
    • Liaise and effectively manage communications between the client, sales, operations, and implementation teams.
    • Build strong client relationships and manage expectations; don’t over-promise, don’t underdeliver.
    • Ensures the seamless transition of the client from implementation to operations.
    • Develop expertise in the iScribes product, medical documentation and various Electronic Health Record systems.
    • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing



    • Bachelor's degree


    Minimum years of work experience:

    • 2-5 years of experience in an administrative or project management support role.


    Required skills:

    • Organizational skills sufficient to prioritize work and complete assignments accurately, while under pressure of competing deadlines and with frequent interruptions.
    • Effective communication skills including verbal, written, and presentation skills.
    • Strong client relations and client-facing skills.
    • Ability to work independently and in a team-based environment.
    • Demonstrate willingness to be flexible and adaptable to changing priorities.
    • Ability to take initiative and move activities forward with limited direction.
    • Experience with Salesforce highly preferred.
    • Experience working with Electronic Health Records preferred.
    • Experience in project management, client relations, or implementation preferred.


    Preferred skills:

    • Healthcare industry experience preferred.


    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  


    Nuance Communication Inc.  is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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