• Senior Salesforce Administrator

    Location US-NC-Durham
    Job ID
    Information Technology - All Openings
    Pos. Type
    Full Time
  • Company Overview

    Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.


    Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

    Job Summary

    Summary: The Senior Salesforce Administrator will play a key role in developing Nuance’s Ambient Clinical Intelligence Operational Platform (SFDC)



    • Providing system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow.
    • Participate in all aspects of the project lifecycle with a primary focus on application design and software development.
    • Design, Document, develop, test, and deploy high-quality solutions, including portal development and custom apps.
    • Develop applications with Visualforce and Apex and custom Lightening Components
    • Support our user groups to resolve data and system issues as well as to seek requirements to improve workflows and functionality.
    • Conduct day to day production activities, data maintenance, cleaning and verification.
    • Perform end to end testing features, enhancements and fixes - execute unit and integration tests
    • Perform tasks related to securing and keeping the products, tools, and processes that you are responsible for securing.


    Number of Years of Work Experience: 5


    Required Skills:

    • Certified Salesforce Administrator and either Salesforce Architect Certification or Salesforce Developer Certification.
    • Fluent with Salesforce development concepts (Visualforce, Apex Classes, Triggers, Javascript, Workflows, Process Builder, Web Service calls etc)
    • Experience working in an Agile team
    • Experience with building and maintaining Custom Objects, and integrating Salesforce with external systems.
    • Experience in SFDC APIs, REST based web services, XML, and JavaScript.
    • Able to create and deliver appropriate documentation, training and communication around feature(s) and process.
    • A strong understanding of Salesforce functionality and best practices.
    • An exceptional ability to think creatively and out of the box to solve problems.
    • Experience implementing and supporting large scale, technically complex solutions on Salesforce and associated ecosystem.

    Education: Bachelor's Degree

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  


    Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed