• Senior Technical Project Manager

    Location US-Agoura Hills
    Job ID
    1-42661
    Category
    Research & Development - Project Management
    Pos. Type
    Full Time
  • Company Overview

    Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.

     

    Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

    Job Summary

    Summary: The Technical Project Manager will work with internal and external stakeholders to define technical scope, collect technical requirements for our clients’ Digital Solutions and project manage the development of work. The Technical Project Manager will act as a single point of contact for the customer R&D deliverables and become the liaison between the customer and internal technical departments to identify, analyze, research and help design digital solutions. 

     

    Responsibilities:

    • Work closely with Clients, Client Service Managers, Project Managers, Network Operations, Digital Optimization and Deployment teams to determine project and work flow requirements 
    • Assist in scope and Level of Effort (LOE) definition of projects
    • Work with business stakeholders to define project scope, objectives, requirements, tasks, milestones, and measures of success and customer satisfaction.
    • Represent Nuance technical teams in client meetings for scoping, requirements and project updates.
      Resolve project, design, or resource issues before they cause schedule delays.
    • Provide project progress reports to project team, stakeholders, and management
    • Create aggregate project views and timelines for internal teams
    • Manage defect tracking, risks, and open action items by project.
    • Oversee site immersion process, configuration build out and coordinating test documentation where appropriate.
    • Work with Network Operations Team to oversee CMR (change management request) process, release process and work assignments for weekly release.
    • Maintain an attitude of commitment and exhibit responsibility for the needs of team members and external customers.  

    Qualifications

    Number of Years of Work Experience: 5

     

    Required Skills:

    • 1-2 years’ experience in a technical project management in a client-facing web environment; design/digital agency experience preferred
    • Understanding of development process: development, testing, and deployment as well as work breakdown, dependencies, responsibilities
    • Experience running and documenting effective meetings
    • Attention to detail, and verbal and written communications for technical and non-technical audiences
    • Familiarity with JavaScript, HTML, CSS, and other front-end web technologies. Hands on experience is preferred.
    • Experience using MS Excel to perform insightful analysis and MS PowerPoint to create proposals and presentations
    • Fluent in English

     

    Preferred Skills:

    • PMP or PMI Certification is a plus
    • Information Architecture design is a plus

     

    Education: B.S. in Computer Science, Information Systems, Business Administration, or equivalent

     

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  

     

    Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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