• Monitoring Engineer

    Location US-FL-Melbourne | US-FL-Melbourne
    Job ID
    Professional Services - Software Development or Programming
    Pos. Type
    Full Time
  • Company Overview

    Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.


    Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

    Job Summary

    Principal duties and responsibilities

    • Coordinate with partners in R&D, Operations, and SRC teams to ensure Monitoring systems meet product and customer needs
    • Design and implement state of the art system and customer experience monitoring solutions
    • Develop and maintain Puppet and Terraform configurations
    • Design and develop automation to achieve self-healing systems
    • Provide rotating oncall support
    • Drive internal improvements and projects


    Knowledge, skills and qualifications

    Education: BA or BS Preferred or five plus years of equivalent work experience 

    Minimum years of work experience: 5

    Required skills:

    • Ability to critically review new product offerings and collaboratively develop appropriate monitoring based on platform functions and features.
    • Strong analytical ability to define problems, collect data, establish facts, and draw valid conclusions.
    • Expert in system monitoring and alerting for availability, reliability and performance.
    • Knowledge and understanding of industry trends and new technologies and ability to apply this to day-to-day work activities.
    • Knowledge of enterprise platforms and operating systems as well as knowledge of key business functions and processes.
    • Implementation and administration experience of enterprise solutions in public cloud environments (Azure, AWS, GCP)
    • Strong written and verbal communication skills.
    • Strong experience leveraging automation to improve daily work-flows and tasks.
    • Demonstrate the ability to write new and troubleshoot existing scripts in languages such as Power Shell, Linux shell, Pearl, and Python.
    • Familiarity and experience with tools and services like Azure, SumoLogic, Prometheus, Grafana / Graphite, Kubernetes, and ELK stack.


    Preferred skills:

    • Self-motivated and proactive with demonstrated creative and critical thinking capabilities.
    • Ability to solve operational related challenges through automation or process related improvements.
    • Strong administrative experience with operating systems including Windows Server (2012 / 2016), Oracle RedHat Linux and CentOS.
    • Protocol Analysis, network performance analysis, network capacity planning, and network troubleshooting.
    • Familiarity and experience with monitoring tools such as Gomez, Websitepulse, Pingdom, Zenoss, NewRelic and AppDynamics.

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  


    Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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