• Collections Administrator

    Location US-FL-Melbourne
    Job ID
    Accounting / Finance - Accounts Payable / Receivable
    Pos. Type
    Full Time
  • Company Overview

    Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.


    Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

    Job Summary

    This position is located in Melbourne, Florida. The A/R Collection position is focused on researching, identifying, and resolving issues relating to customer past due balances.  Specialist will perform all activities necessary to collect, manage, and resolve outstanding invoices.  Responsible for the upkeep of reports deemed necessary to obtain information on status of credit, collection and write off activity to ensure sound receivables, maximize sales and to prompt conversations of receivables into cash keeping a portfolio under 60 days.  Reports to Manager, Accounts Receivable


    Principal duties and responsibilities –

    • Initiates collections calls in accordance with established policy/goals and within contractual terms.
    • Collects receivables within stated term of accounts and not to exceed 90 days of invoicing with concentration on quick turn-around of receivables to cash.
    • Encompass full understanding of the Quote to Cash process in an effort to work more effectively and efficiently with transaction agents, sales agents, contract administration and supply chain.
    • Investigates issues related to delayed collections; bringing necessary data and recommendation to the immediate attention of supervisory staff for resolution.
    • Maintain accurate data and backup on collection activity for management’s evaluation of aged accounts.
    • Investigates past due balances and develops recommendations, escalates issues outside of policy to Accounts Receivable Manager and communicates decisions to Sales.
    • Responsible for following SOX controls and guidelines as established by Nuance.
    • Must work effectively with customers requiring excellent interpersonal skills as applicable to assignment.

    Knowledge, skills and qualifications 

    Education: Undergraduate college degree

    Minimum years of work experience: 3-5 years prior collections experience – related industry a plus

    Required skills:

    • Ability to communicate directly with customers
    • Analytical and reconciliation expertise
    • Must be able to work in a very dynamic and changing environment and lead problem solving tasks
    • Must be goal oriented with ability to prioritize tasks
    • Ability to pursue task with energy, drive, and a need to finish especially in the face of resistance or set backs.
    • Strong interpersonal skills with ability to present concisely and descriptively in both oral and written form at to all levels of management                                 
    • Dedicated and experienced in meeting the expectations and requirements of multiple internal and external customers; establishes and maintains effective relationships with customers and co-process owners with ability to gain and maintain their trust and respect

    Preferred skills: AR Knowledge and understanding with experience

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  


    Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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