• Implementation Engineer

    Location US-GA-Atlanta
    Job ID
    Information Technology - All Openings
    Pos. Type
    Full Time
  • Company Overview

    Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.


    Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

    Job Summary


    The Dragon Medical Implementation Engineer position is responsible for the technical implementations of Dragon Medical software. This includes architecting, implementing, and troubleshooting of the solution.


    Principal Duties and Responsibilities:

    • Provide customer implementation guidance with regards to application needs during new customer implementations of Dragon Medical and upgrades based on best practice experience.
    • Identify, recommend, and implement system configuration recommendations and perform remote system installations and configurations.
    • Resolve advanced product hardware and software application problems.
    • Provide guidance, expertise, and consulting to customer’s end users in the assessment of application design, application use/efficiency, and training needs.
    • Assist with full implementation of Dragon Medical products.
    • Manage timelines and project milestones via project management standards.
    • Responsible for functional and technical remote training of customers.

    Knowledge, Skills and Qualifications:


    Education: Minimum of Associate’s degree and/or equivalent experience


    Number of Years of work experience: 2+


    Required Skills: 

    • Experience with desktop and server operating systems
    • Experience in IT (healthcare IT experience preferred)
    • Knowledge and proven application of at least one programming language or specialized IT skill
    • Previous experience administering or implementing organizational software such as Microsoft Exchange or Active Directory
    • Previous experience participating in or leading projects is required
    • Excellent communication skills

    Preferred Skills:

    • Experience with Citrix XenApp/XenDesktop
    • Experience with VMWare virtual desktop/application
    • Experience with electronic medical records systems (Epic Hyperspace, Cerner Millennium, Allscript SCM, Meditech Expanse, etc.) 

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  


    Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.

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