• Deal Support Specialist

    Location US-MA-Remote | US-FL-Remote | US-GA-Remote | US-NJ-Remote
    Job ID
    Professional Services - Systems Engineering
    Pos. Type
    Full Time
  • Company Overview

    Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.


    Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

    Job Summary

    This Position can be located anywhere in the US


    Position summary

    Function as a primary resource in the development of pricing, proposals, financials (internal and external) and Professional Services Statement of Work, customer contract/order process.  In addition, responsible for the creation of internal Nuance metrics and information that drive downstream processes for functional organizations such as division finance, technical revenue accounting, order management, other functions within the CSO (EPO, RFP Team), etc.  


    Principal duties and responsibilities

    • Develop the customer facing proposal in conjunction with the COE/AE 
    • Delivery of the financial modeling for internal deal reviews/discussions and corporate approval processes  
    • Participate and lead, when needed, meetings with the customer 
    • Internal meetings with active future stakeholders on delivery model to ensure solution delivery maximizes expected outcomes 
    • Initiate project scope documentation, statements of work, technical engagements (SE), and business requirements related to customer engagements.   
    • Establish and oversee development and usage of best practices to continually drive incremental value and return on the customer’s investment  
    • Ensure Technical Discovery has been completed prior to entering into deep proposals and/or contracting process 
    • Establish and lead contract and contract negotiations 
    • RFP/RFI support focused on progressing deal and securing win for Nuance 
    • Feedback of key processes and tools, including the communication/training to staff, used within the team required to deliver outcomes 


    Knowledge, skills and qualifications


    Education: Bachelor’s degree in Health Information Technology, Clinical Informatics, or a related field or comparable work experience  

    Minimum years of work experience: Minimum of 8+ years of relevant experience in Healthcare professional services, sales or customer support operations 


    Required skills:  

    • Strong presentation and communication skills 
    • Familiarity with cloud and web technologies, speech-recognition and/or revenue-cycle technologies 
    • Developed strong competencies with MS Office Suite to include: Word, Excel, PowerPoint and Visio 
    • Innate initiative to get things done  
    • Ability to deliver high quality work while at the same time meeting aggressive deadlines 
    • Ability to work in a fast-paced, highly dynamic environment requiring a flexible work schedule (end of quarter, peak sales activity support needs) 
    • Good understanding of financial and contract elements for evaluation of internal and external metrics and negotiations 
    • Excellent influential and interpersonal skills including the ability to work in a team, move projects forward individually and make suggests for team improvement 
    • Familiarity with Clinical Space and Workflows a Plus 


    Preferred skills: 

    • 1+ years of financial or contractual experience is preferred 

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  


    Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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