• End User Services Technical Intern

    Location US-MA-Burlington
    Job ID
    Intern - Intern
    Pos. Type
  • Company Overview

    Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.


    Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

    Job Summary


    Reporting to the IT Manager, the IT Intern will support Nuance Burlington Office with IT related tasks, mainly hardware. Your main tasks will include setting up PCs for new hires, collecting & triaging term equipment, maintaining the hardware inventory.


    Principal duties and responsibilities:

    • Installing, configuring and deploying new PCs.
    • Colleting Terminated employees’ equipment
    • Maintaining an up-to-date hardware inventory.
    • Assist team with equipment recycling (schedule pickup with Green Asset Disposal).
    • Provide assistance to Nuance Telecom Team for Avaya Phone System.
    • Support Multi-Function Printers setup in the Burlington Office.



    Education: Pursuing a college degree

    Experience: 0+ years


    Required Skills:

    • Proven abilities in PC setup and configuration.
    • Experience with, Windows Operating Systems.
    • Experience with MS Office.
    • General PC troubleshooting and repair knowledge for software and hardware.
    • Appreciated: experience with management of Multi-Function Printers
    • Be able to work independently and be punctual.
    • Looking for a candidate that can work under stress & fast pace environment.

    Preferred Skills:

    • Appreciated: A+ certification
    • Proven communication and customer service skills

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  


    Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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