• Application Associate

    Location US-AL-Remote
    Job ID
    Professional Services - Software Development or Programming
    Pos. Type
    Full Time
  • Company Overview

    Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.


    Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

    Job Summary

    Position Summary:

    • Responsible for functional product onsite, remote and classroom training to customers on various Nuance solutions.  
    • Provide customer implementation guidance with regards to application needs during new customer implementations and upgrades based on best practice experience.  
    • Understand how Nuance implements our solutions to achieve optimal results.  
    • Provide configuration of new product line analyzing the best workflow scenario for every customer including: Multi-site workflow and Integration with various products including but not limited to: Surgical CAPD; DMO Integration, escription Integration.  
    • Work with project managers on released products to ensure the expectation of product functionality can be appropriately set.  
    • Efficient and professional utilization of basic communication tools such as email and or telephone.  
    • Work as a liaison between support and the customer to properly identify and escalate issues as they arise.  
    • Proficient in distance delivery via the web and can adjust to the tools Nuance has to support this endeavor.  
    • Provide guidance, expertise, and consulting to customer’s end users in the assessment of application design, application use/efficiency, and training needs.  
    • Resolve customer’s application questions or problems in the areas of system including: Customer product design and functionality; Testing out workflows to ensure they meet the needs of the facility; Referral and interfacing to appropriate Nuance departments for follow-up, testing, and troubleshooting. 
    • Maintain billable hours at or above current minimum requirements and complete data entry requirements.  
    • Provide written analysis of all customer interactions outlining customer’s issues, concerns, successes and forwards to internal Nuance team as indicated and posts in appropriate Nuance web site.  
    • Assertive advocate of using Nuance best practices with utilization of the product. 
    • Additional role tasks as assigned by the Nuance leadership team to ensure exceptional customer experience.  



    Travel Requirements:

      • Overnight travel 75% or greate
      • Accessibility to international/commercial service airport



    Number of Years of Work Experience: 3-5 years



    • AA/AS Degree in Health Sciences, Business, Computer Science, or equivalent work experience

    Required Skills:

    • 3-5 years recent end-user training experience
    • Experience in technology /applications
    • Exceptional planning, time management, and organizational skills
    • Must be comfortable performing duties in patient care areas including, but not limited to: Operating Rooms, Hospital Floors, Other Procedural Units
    • Problem-solving skills and demonstrated ability to “think on your feet”
    • Ability to collaborate effectively with a team
    • Superior written, oral, and presentation abilities with excellent written/oral communication and interpersonal skills required.
    • Advanced knowledge of PC, software, hardware, telephony and operating system skills for training, testing and troubleshooting required.
    • Able to resolve product/software problems utilizing technical support services when necessary via on-site, telephone, both verbally and through remote communication.
    • Core Technologies: MS OS, MS Office, PC Advanced Literacy, Basic Networking, Database
    • Engages audience and can modify to meet learner needs and learning styles.


    Bonus Skills (Not Required):

    • Understanding of Hospital Operations and Processes
    • Familiarity with Clinical Documentation and Medical Coding
    • Understanding of the protocols and etiquette associated with Patient Care areas
    • College-level coursework in Biology, Anatomy, Medical Identification and/or Latin
    • Previous experience in a project management, customer service, and/or customer training role



    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  


    Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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