• Order Management Executive

    Location IN-Bangalore
    Job ID
    1-43792
    Category
    Operations - Procurement
    Pos. Type
    Full Time
  • Company Overview

    Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.

     

    Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

    Job Summary

    Job Description

     

    The Order Management Associate is responsible for receiving and assigning order processing requests to drive the actual processing of orders and to close loop the assignment after completion and facilitate post-order entry needs. And, OM associate is responsible for coding tickets and participate in phone calls with customer to facilitate the replacement products. These processes are integrated within the overall order flow as the start and end points of the order process continuum. In addition, there are vital stand-alone processing tasks that provide ancillary support to the overall management of orders which will assigned as needed.

     

    This position will serve as the administrative arm of the overall team and may support a variety of critical elements that extend beyond the actual entry of orders itself. Some involvement may include tasks related to returns, credits, metered billing, invoicing, reporting, scrubbing lists, working clean up lists, auditing assistance, queue management, and communicating with customers to name a few. This will include other areas as necessary to support workloads.

     

    The Order Management Associate position requires a high degree of computer literacy and a well-rounded knowledge of ERP systems with the ability to navigate various systems and programs.

     

    Responsibilities:

    • Ability to administer and maintain daily requests within a vendor ticketing system
    • Ability to navigate required Oracle processes as needed
    • Learn the Order Cycle and order requirements for the Order to Cash process
    • Track and report on metrics for a variety of situations
    • Maintenance of lists and scrubbing activities
    • Produce comprehensive reports concerning a variety of metrics on many levels relative to order management workloads
    • Must have the ability to communicate accurately and effectively with internal and external audiences, both verbally and in writing
    • Responds to inquiries regarding status of orders and resolves customer order difficulties
    • Monitors incoming orders and sales orders to ensure accurate Booking and Releasing of sales orders ensuring that all approvals are in place and compliance with company policies and procedures
    • Interface with various internal departments to resolve issues related to configuration, shipping, RMA, new product introductions and processes etc.
    • Demonstrated ability to identify process improvements
    • Ability to consistently meet deadlines
    • Ad-hoc tasks as needed

    Required Skills:

    • Strong communication skills
    • Strong customer service and teamwork skills
    • Proven ability to manage multiple tasks with shifting priorities and timeframes
    • Productive use of time management skills
    • Displays a highly motivated attitude and ability to meet deadlines
    • Will be working on ticketing process for NA
    • Processing NA orders
    • Will be reporting to manager and will be part of End to End OM team
    • Adhere to policies and procedures of Nuance
    • Strong interpersonal skills
    • Should have worked on Oracle R12 Application and SalesForce
    • Should have been part of OM Order Processing team
    • Should have sound knowledge of End to End OM process
    • Excellent communication (Both Verbal and Written to Manage e-mail queries)
    • Basic MS excel knowledge
    • Graduation Must (Preferably B COM)

    Preferred Skills:

     

    Understanding ERP systems with Oracle applications experience being highly desirable.

    Knowledge of end to end order management process.

     

    Education Requirement:

    • Associate degree in Commerce background. MBA’s are preferred.
    • Minimum 3 to 4 years’ experience in order management process and available to work night shifts (6PM to 3AM IST).

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

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