Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.
Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.
The Order Management Associate is responsible for receiving and assigning order processing requests to drive the actual processing of orders and to close loop the assignment after completion and facilitate post-order entry needs. And, OM associate is responsible for coding tickets and participate in phone calls with customer to facilitate the replacement products. These processes are integrated within the overall order flow as the start and end points of the order process continuum. In addition, there are vital stand-alone processing tasks that provide ancillary support to the overall management of orders which will assigned as needed.
This position will serve as the administrative arm of the overall team and may support a variety of critical elements that extend beyond the actual entry of orders itself. Some involvement may include tasks related to returns, credits, metered billing, invoicing, reporting, scrubbing lists, working clean up lists, auditing assistance, queue management, and communicating with customers to name a few. This will include other areas as necessary to support workloads.
The Order Management Associate position requires a high degree of computer literacy and a well-rounded knowledge of ERP systems with the ability to navigate various systems and programs.
Understanding ERP systems with Oracle applications experience being highly desirable.
Knowledge of end to end order management process.
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.