• Senior Site Reliability Engineer

    Location US-MA-Burlington
    Job ID
    Research & Development - Software Engineer (Development or Programming)
    Pos. Type
    Full Time
  • Company Overview

    Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.


    Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

    Job Summary


    A self-starter and will work on multiple deliverables with dynamic schedules, Support DevSecOps excellence and Site Reliability through an automation pipeline-defined approach to operations , security and Azure infrastructure. Build various tools, systems and infrastructure that enables pipeline driven testing, and infrastructure that enables cloud native monitoring, continuous integration, horizontal and vertical scalability.

    Build and Perform Failure injection testing into the infrastructure as code lifecycle to enable quality and site reliability which prioritizes service availability, performance, Security and Compliance.


    Key Success factors:

    • Has the drive to constantly raise the bar to improve how we deliver our portfolio of products.
    • Biased towards action, capable of time slicing well based on priorities.
    • Excellent verbal and written communication and interpersonal skills.



    • Use Terraform to build, manage, secure, flexible, productive Azure infrastructures that support research, development, and production projects of the application and research teams.
    • Work to automate detection and resolution of recurring issues in the production environment.
    • Enforce compliance with IAM principals including least privilege access, password management, Audit logging, RBAC, certificate issuance and revocation.



    • 5 years’ experience building and operating Azure public cloud solutions.
    • 3 years of experience with Python 3, PowerShell., in a Azure DevOps driven production DevSecOps environment.
    • Computer Engineering, Computer Science or relevant work experience.


    Required Skills:

    • Experience working in a Docker, Kubernetes; environment.
    • Experience with scripting language like Python, PowerShell etc.
    • Experience with Agile, Scrum and DevSecOps concepts., Configuration Mgmt and Orchestration with ARM templates, Terraform, and Azure DevOps pipelines.
    • Evidence of Experience integrating, testing, and deploying Azure Cloud Services into production systems e.g. compute, storage, Key Vault, Azure PaaS.


    Preferred Skills:

    • Ability to build, use and configure metrics collection, reporting and alerting systems.
    • Experience working as a Site Reliability Engineer or a similar role operating a highly scalable and distributed platform.



    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.  


    Nuance Communications, Inc. (“Nuance”) is an equal opportunity employer.  We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics. The EEO is the Law poster and its supplement is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 781-565-5086 – Human Resources Department and let us know the nature of your request and your contact information.


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