• Senior DevOps Engineer

    Location IN-Pune
    Job ID
    1-43904
    Category
    Research & Development - Software Engineer (Development or Programming)
    Pos. Type
    Full Time
  • Company Overview

    Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.

     

    Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

    Job Summary

    Position summary:

    Do you have a passion for infrastructure? Engineering around operations problems? Improving efficiencies through automation? Managing distributed systems?
      
    As a DevOps Engineer, you will be responsible for the ensuring that our applications are high available, reliable and performing. This includes investigating internally generated and externally generated defect reports, proposing and executing fixes, performing root cause analysis of how defects and performance issues were introduced to production, corrective action implementation, and analysis and knowledge sharing with software engineers.

    You will also design and implement systems for detecting performance issues and defects within the applications that can be investigated. Creating trend analysis reports for investigating and uncovering trends within the applications performance will also be a major responsibility.

     

    Principal duties and responsibilities:

    • Engage in and improve the lifecycle of services – design, deployment, operation and management
    • Responsible for system performance; supports/troubleshoots network issues and coordinates installation of such items as routers and switches with appropriate vendors.
    • Provides training and assists with proposal writing.
    • Conducts project planning, cost analysis and vendor comparisons and works on project implementation.
    • Works with development teams to enhance and improve system operability.
    • Conducts tests of network redundancy, resilience and failover of network elements to ensure up-time standards are fully achieved.
    • Engage in game-day’s, proactive incident response management.
    • May be required to provide on-call service coverage with other department employees.

    Knowledge, skills and qualifications:

     

    Education:  BS in Computer Science, Mathematics, Systems Engineering, IT Systems or commensurate experience (+4 years)     

    Minimum years of work experience:  5+   

     

    Required skills:

    • Bash
    • Linux
    • Python
    • Java
    • Docker
    • Helm
    • Kubernetes
    • OpenTracing
    • Prometheus   

     

    Preferred skills:

    • Public cloud experience
    • SRE
    • APM
    • Other scripting or programming languages

    Additional Information

    Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

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