Sales Operations Analyst

Location US-FL-Melbourne
Job ID
Sales - All Openings
Pos. Type
Full Time

Company Overview

Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries. 


Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

Job Summary

Job Summary:


  • Partner with team to identify the right metrics to support HC sales & drive efforts to automate metrics reporting leveraging our tools (e.g. SFDC, Power BI, Aviso).
  • Coordinating annual planning activities for assigned region / territory / customer base.
  • Financial analysis, metrics and modeling of sales productivity, quota assignment, coverage models, trending, to provide insight and guidance.
  • Partner with Sales Finance to ensure that key operating and financial metrics are monitored, develop operational and financial models (Forecasting, capacity planning, etc.)
  • Support sales leadership in effective sales team communication and driving cross functional objectives to resolve issues across organizations in support of bookings and revenue.
  • Lead / coordinate / support the forecast cadence and process for sales managers by driving and encouraging sales discipline for accurate, consistent and timely forecast submissions.
  • Create and manage Salesforce reports, Einstein Dashboard / Power BI reports and other ad hoc reports.
  • Conduct analysis on sales performance and provide performance metrics, support sales managers in quarterly cadence of sales performance reviews, coaching plans and other action plans.
  • Provide input into Sales Incentive plans and assist in the communication and understanding to the sales teams.
  • Engage sales to identity and isolate barriers to sales productivity, sponsor / lead programs or projects and initiatives to improve sales productivity.



  • Strong multi-tasking skills and ability to quickly change focus
  • Bachelors degree preferred but not required
  • Able to create good working relationships with all constituents
  • 8 years of relevant work experience (Sales strategy / operations, analytics, forecasting etc.)
  • Analytical mindset with ability to use data to break down problems and provide solutions
  • Strong presentation and communication skills
  • Strong project management skills and ability to drive cross functional teams
  • Extensive experience working with CRM tools (Salesforce preferred)
  • Advanced MS Office skills (Very proficient with Excel, BI tools)

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.


Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy.  If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.

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